Returns are the part of e-commerce nobody plans for. The parcel comes back, and until somebody opens it, checks it and decides what it is worth, it is not stock and it is not money — it is a box in the way.
We handle returns as part of the fulfilment operation. Parcels come back to our Blackpool facility, get inspected against your rules, and anything saleable goes straight back into barcode-tracked stock ready for the next order. Anything that needs rework gets reworked rather than written off.
What We Do
Returns received & logged
Inbound returns booked in against the original order so you can see what came back and why.
Inspection & grading
Each return checked against your criteria — saleable, needs rework, or write-off — so decisions are consistent.
Restocking
Saleable stock returned to inventory immediately, where it can be picked for the next order rather than lost.
Rework & repackaging
Damaged outer packaging replaced, labels corrected and items repacked so the product can be sold again.
Failed deliveries
Undelivered and refused parcels handled the same way, rather than bouncing around a carrier network.
Stock visibility
Barcode-tracked throughout, so returned stock is as visible as everything else on the shelf.
Part of the operation, not an afterthought
Because returns come back to the same site that holds and packs your stock, a saleable return is available to pick again the moment it is checked. We handle returns for businesses across the UK, with the facility itself at Whitehills Business Park in Blackpool.
Frequently Asked Questions
Who decides whether a return is saleable?
You set the criteria and we apply them consistently. The point is that the same rules get used on every parcel, not a judgement call per box.
How quickly does returned stock become available again?
As soon as it has been inspected and restocked it is available to pick for the next order, because it is held at the same site that fulfils your orders.
Can you rework damaged packaging?
Yes — new outer cases, corrected labelling and repacking are part of the standard packing service, so a return with a damaged box does not have to be a write-off.
Do you handle international returns?
Returns come back through our carrier partners, including international shipments. Tell us where you sell and we will work through the practicalities with you.
Ready to Hand Off Your Packing & Fulfilment?
Free, no-obligation quote. We typically respond within 4 business hours.
07903 309 220 sales@yagilogisticsltd.co.uk Whitehills Business Park, Blackpool FY4 5PU